Creating a frictionless customer experience with GigCX, with Merijn te Booij

In this episode, we speak with Merijn te Booij, EVP & GM Employee Engagement Solutions at Genesys.

Merijn is a leader of all things related to workforce engagement, building and delivering innovative solutions to help drive experience as a service.

In this interview, Merijn shares how Gig Experts fit into creating a frictionless, holistic customer experience, and the role bots and automation play in the process.

He also shares how the "Conversation Function" associated with GigCX is critical to a successful CX operation, creating a stronger human connection with customers.

Finally, he shares his views on the future of asynchronous messaging in customer experience, given the changing consumer communication preferences.

Want to check out the GigCX insights? Download the complete GigCX Report for free.