Resources
Everything you need to know about GigCX and how to access the power of the gig economy to elevate your customer experience.
CX leaders, find the value in human interactions or face irrelevance.
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Roger covers the importance of finding value in human interactions.
Balancing Generative AI with the need for humans in CX, with Kate Bradley Chernis
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Scaling customer success, with Jay Nathan
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Finding the perfect fit for GigCX in the customer journey, with Sue Morris
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Experience Management within a GigCX Model, with Aimee Lucas
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Creating and sustaining a focus on customer experience, with Ian Golding
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How GigCX is your competitive advantage, with David Avrin
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Cultivating empathy in CX, with Natalie Petouhoff
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Designing a Customer-Centric Culture in a Gig Crowd, with Annette Franz
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Emotional Intelligence: The Future of CX, with Claire Beatty and Ginger Conlon
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Setting yourself up for success with GigCX, with Jackie Craver
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Leveraging gig with dignity, with Dennis Pollett and David Creech
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Solving unpredictable contact volumes with GigCX, featuring Vinay Gupta and Dr. Julian Raabe
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