How the evolution of GigCX is impacting the path of customer service
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Each year, we survey Customer Experience (CX) leaders to identify the top trends in customer service, particularly surrounding gig-based customer service (GigCX). This year we asked 400 CX leaders a series of benchmark and trend based questions to get a snapshot of how CX leaders are viewing GigCX. The survey covers technologies, trends and associated tools and always makes for an interesting read.
Here are some of the results:
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